Your satisfaction is the most important thing to us. If for any reason you are not satisfied with your purchase, you may return your item(s) for exchange or merchandise credit within 30 days from the date of the sale.
We apologize that we do not accept returns or exchanges under any circumstances for custom design, sale item, donation purchase or items that are not in their original, sellable condition.
Vivi Sun Jewelry purchased through other retailers are not returnable to this online store, and items purchased online are not returnable to any other retailers.
Online Return Process:
Please contact us to arrange return or exchange first before you mail back the package. For your protection, please carefully package all returns in a hard walled box or bubble wrapped envelope and ship with insurance. We are not responsible for lost return package and customer is responsible for return shipping costs.
Store Return Process:
You can exchange your item with receipt at our store for up to 30 days from the date of purchase. If you are unable to visit us again in store, please follow our online return process.