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New York | sales@vivi-sun.com

All photos, shop content and designs ©2007 - 2018 by Vivi Sun Jewelry. All rights Reserved.

Shipping & Return Policy

Shipping Availability
Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, we does not ship orders to post office boxes.

Online Return Policy

Your satisfaction is the most important thing to us. If for any reason you are not satisfied with your online purchase, you may return your item/s for refund, exchange or merchandise credit within 30 days from the date of shipment. We will accept timely returns of items mailed back to us within 30 days of receipt.

We do not accept returns or exchanges under any circumstances for custom items, sale items, or items that are not in their original, saleable condition.


Please contact us to arrange returns and exchanges first before you mail out the package. Once we have received your shipment, we will exchange the item, or credit your credit card for the full amount. Customer is responsible for return shipping costs.

For your protection, please carefully package all returns in a hard walled box, and ship with insurance. We are sorry but Vivi Sun Jewelry purchased through other retailers are not returnable to this online store, and items purchased online are not returnable to any of our retailers. All sales items are nonrefundable.

Store Purchases Return

You can return or exchange your item with receipt at our store for up to 30 days after purchase.

We do not accept returns or exchanges under any circumstances for custom items, sale items, or items that are not in their original, saleable condition.

Custom Orders

Unless otherwise noted, Custom Orders are generally considered Final Sale. Lead time on Custom Orders is typically anywhere from 4 to 8 weeks.