At Vivi Sun Jewelry, we want you to be delighted with your purchase. If, for any reason, you are not completely satisfied with your order, we offer hassle-free returns and exchanges. Please review the following guidelines:

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Returns:

• You may return any item within 30 days of receipt for a full refund or exchange.

• The item must be unused, in its original condition, and in the original packaging.

• To initiate a return, please contact us at sales@vivi-sun.com to obtain a Return Authorization (RA) number.

• Include the RA number on the outside of the package and ship it back to us using a traceable and insured method.

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Exchanges:

• If you wish to exchange an item for a different size or style, please contact us within 30 days of receipt.

• The item must be unused, in its original condition, and in the original packaging.

• Contact us at sales@vivi-sun.com to obtain an Exchange Authorization (EA) number.

• Include the EA number on the outside of the package and ship it back to us using a traceable and insured method.

• Once we receive the returned item, we will promptly send out the new item.

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Defective or Damaged Items:

• In the rare event that you receive a defective or damaged item, please contact us immediately at sales@vivi-sun.com.

• We will provide instructions on how to return the item or may request photos for assessment.

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​Refunds:

• Refunds will be issued to the original payment method upon receipt and inspection of the returned item.

• Shipping fees are non-refundable unless the return is a result of our error.

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We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to reach out to us at sales@vivi-sun.com.

Thank you for choosing Vivi Sun Jewelry!

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