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RETURN & EXCHANGE POLICIES

At Vivi Sun Jewelry, we want you to be delighted with your purchase. If, for any reason, you are not completely satisfied with your order, we offer hassle-free returns and exchanges. Please review the following guidelines:

Returns:

  • You may return any item within 30 days of receipt for a full refund or exchange.

  • The item must be unused, in its original condition, and in the original packaging.

  • To initiate a return, please contact us at sales@vivi-sun.com to obtain a Return Authorization (RA) number.

  • Include the RA number on the outside of the package and ship it back to us using a traceable and insured method.

Exchanges:

  • If you wish to exchange an item for a different size or style, please contact us within 30 days of receipt.

  • The item must be unused, in its original condition, and in the original packaging.

  • Contact us at sales@vivi-sun.com to obtain an Exchange Authorization (EA) number.

  • Include the EA number on the outside of the package and ship it back to us using a traceable and insured method.

  • Once we receive the returned item, we will promptly send out the new item.

Defective or Damaged Items:

  • In the rare event that you receive a defective or damaged item, please contact us immediately at sales@vivi-sun.com.

  • We will provide instructions on how to return the item or may request photos for assessment.

Refunds:

  • Refunds will be issued to the original payment method upon receipt and inspection of the returned item.

  • Shipping fees are non-refundable unless the return is a result of our error.

We appreciate your understanding and cooperation. If you have any questions or concerns, feel free to reach out to us at sales@vivi-sun.com.

Thank you for choosing Vivi Sun Jewelry!

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