FAQs
Where is Vivi Sun Jewelry Located?
Our design studio is based in Long Island, New York.
Do you make everything?
Every piece is designed by Vivi Sun and handmade by her and studio assistants.
Is it possible to order a necklace with a longer chain?
Yes, we can customize a necklace to fit you best. Please contact us before you purchase an item to confirm the length and style.
Do you make custom designs?
We love brainstorming with our customers to make one-of-a-kind designs for weddings, anniversaries or any special occasion. If you like a certain design but would like a different color or shape, we’re glad to do that for you as well.
How long does it take to receive an order?
Some of our designs are handmade and made to order, so from purchase to delivery it will usually take 7-10 business days. If you need your order arrive faster, please contact us.
How much is shipping cost?
We use USPS as our carrier and all orders are traceable. Shipping within U.S. is USD$3 for First Class, USD$6.50 for Priority & USD$21 for Express. And, everywhere else in the world is USD$6.5 for First Class, USD$32.50 for International Priority & USD$57.50 for International Express.
Do I have to pay tax?
If you live in NY area you will be charged the NY tax rate of 8.875% when you check-out. If you live outside of NY you will not be charged tax.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
What is your refund and exchange policies?
Your satisfaction is the most important thing to us. We will accept timely returns of items mailed back to us within 30 days of receipt, excluding sale and donation designs. Please contact us to arrange returns and exchanges first before you mail out the package. Once we have received your shipment, we will exchange the item, or credit your credit card for the full amount, less initial shipping and handling costs. Customer is responsible for return shipping costs. We do not accept returns or exchanges under any circumstances for custom items, sale items, or items that are not in their original, saleable condition. For your protection, please carefully package all returns in a hard walled box, and ship with insurance. We are sorry but Vivi Sun Jewelry purchased through other retailers are not returnable to this online store, and items purchased online are not returnable to any of our retailers.
How do I care for my jewelry?
Most of our jewelry are made with resin, so please do not expose it under excess heat (for example: stove fire, oven heat,...etc). Please do not wear it in the shower or the pool and not sleeping with it on. When not wearing the jewelry, please always store it in the air tight bag that come with it.
Do you do repairs for your jewelry?
We stand by the products we make, so we offer free lifetime repairs (if materials available). Please contact us for detail information.
Do you sell wholesale?
Yes, please contact us to open a wholesale account.
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