Where is Vivi Sun Jewelry Located? 
Our design and production studio is based on Long Island, New York. Due to COVID-19, we permanently closed our SoHo store. Currently, we focus on selling at NYC fairs and markets, as well as through our online store.
 
Do you make everything? 
Every piece of resin jewelry is designed and handmade by Vivi Sun.
 
Is it possible to order a necklace with a longer chain? 
Yes! We’re happy to customize a necklace to fit you perfectly. Please contact us before placing your order to confirm the length and style.
 
Do you make custom designs? 
Absolutely—we love collaborating with customers to create one-of-a-kind pieces for weddings, anniversaries, or any special occasion. If you like a design but want a different color or shape, we’re happy to make it uniquely yours.
 
How long does it take to receive an order? 
Orders are typically processed within 1–2 business days, plus shipping time. If you need your order sooner, please contact us and we’ll do our best to accommodate.
 
How much is shipping cost? 
We ship via USPS, and all orders include tracking.
– U.S. First Class: $5
– U.S. Priority: $10
– International Priority: $42
At this time, we do not offer express shipping—thank you for your understanding.
 
Do I have to pay sales tax? 
If you're located in New York State, an 8.76% sales tax will be added at checkout. Orders shipped outside of New York are not subject to sales tax.

 
What forms of payment do you accept? 
We accept Visa, MasterCard, American Express, Discover, all through PayPal. 

How secure is this store? 
Yes. Our store uses PayPal to process payments. PayPal automatically encrypts your confidential information using 128-bit SSL encryption—the highest level of security commercially available.

Do I need a PayPal account to purchase from this store? 
No, you don’t need a PayPal account to make a purchase. However, if you already have one, you're welcome to use it.
 
What are your return and exchange policies? 

Please check our return policy page Here.
 
How do I care for my jewelry? 
Most of our pieces are made with resin, so please avoid exposing them to high heat (such as from stoves, ovens, or other sources). Do not wear your jewelry in the shower or pool, and avoid sleeping with it on. When not in use, store your jewelry in the airtight bag provided to help preserve its quality.
 
Do you do repairs for your jewelry? 
Yes—we stand by the craftsmanship of our pieces and offer free lifetime repairs, as long as the materials are available. Please contact us for more details.
 
Do you sell wholesale? 

At this time, we do not offer wholesale. We appreciate your interest and support!